Return & Refund Policy

Return window

You may request a return within 30 days of delivery. Requests made after 30 days cannot be accepted.

Condition requirements

• The device must be unused or gently used and in clean, working condition.
• All original items must be included: device, USB-C cable, manual and gift box.
• Items must not be damaged, modified or missing accessories.
• For hygiene reasons, heavily soiled items may be refused or partially refunded.

How to start a return

1. Email hellolumecur@outlook.com with your order number and reason for return.
2. We'll reply within 2 business days with the return address and instructions.
3. Ship the item back with tracking within 7 days of approval.

Do not send items back before approval — unauthorised returns may not be refunded.

Return shipping costs

Return shipping is paid by the customer unless the item arrived damaged, faulty or incorrect, in which case we cover it. Original shipping charges, where applicable, are non-refundable.

Refund process

Once your return is received and inspected (typically 2–5 business days), we'll email you the outcome. Approved refunds are issued to your original payment method within 5–10 business days; your bank or card issuer may take additional time to post the funds.

Damaged, faulty or incorrect items

Contact hellolumecur@outlook.com within 7 days of delivery with photos or a short video. We'll arrange a replacement or a full refund.

Cancellations

Orders can be cancelled free of charge before dispatch. Once shipped, the standard return process applies.

Non-returnable

Gift cards and clearance items marked "final sale" cannot be returned.

Contact

Returns team: hellolumecur@outlook.com.