Privacy Policy

This Privacy Policy explains how Lumecūr ("we", "us", "our") collects, uses and shares information when you visit [Website URL] or purchase our products.

Information we collect

• Order information: name, shipping and billing address, email, phone number and payment confirmation details.
• Device information: browser type, IP address, time zone, referring pages and how you interact with our site.
• Communications: messages you send through our contact form or to hellolumecur@outlook.com.

Payment card details are processed directly by our payment provider and are not stored on our servers.

Advertising and analytics tracking

We use cookies, pixels and similar technologies — including the TikTok Pixel, and where enabled Meta Pixel, Google Analytics — to understand how visitors reach and use our site, to measure ad performance and to show you relevant advertising on third-party platforms. These tools may collect page views, clicks, add-to-cart and purchase events, and a hashed identifier associated with your device or account. You can opt out of personalised ads in your TikTok, Meta or Google account settings, or by using your browser's cookie controls.

How we use your information

• To process, fulfil and ship your order.
• To communicate about orders, delivery and support requests.
• To detect and prevent fraud or abuse.
• To improve our products, site and marketing, including ad measurement.
• To send marketing emails where you have consented (you may unsubscribe at any time).

Sharing your information

We share information with service providers who help us operate the business: our e-commerce platform, third-party fulfilment and dropshipping partners (including suppliers located outside your country), shipping carriers, payment processors, email tools and advertising or analytics providers. We may also disclose information where required by law.

International transfers

Because our fulfilment partners may be located abroad, your order details may be transferred and processed outside your country of residence.

Data retention

We keep order records for as long as needed to fulfil orders and meet legal, tax and accounting obligations, unless you ask us to delete them.

Your rights

Depending on where you live, you may have the right to access, correct, delete or port your personal information, or to object to certain processing (including targeted advertising). To make a request, email hellolumecur@outlook.com. We may need to verify your identity before responding.

Children

Our site and products are not directed to anyone under 18.

Changes

We may update this policy from time to time. The revised version takes effect when posted on this page.

Contact

Lumecūr: Email: hellolemecur@outlook.com.